Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01494 415788, Monday to Friday from 8am to 6.30pm
- visit the surgery during opening hours and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment up to 1 month in advance:
- phone us on 01494 415788, Monday to Friday from 8am to 6.30pm
- visit the surgery during opening hours and speak with a receptionist
- use your Patient Access account
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
- We use an SMS text service to remind patients of the date and location of their appointment, which helps to cut down on the number of patients who fail to turn up. Please make sure the reception staff have your up to date mobile number and address details so that we can contact you when we need to.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 01494 415788, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
A request for a home visit should be made before 10am so that the duty GP has time to schedule a home visit during the day. If a home visit request is made after 2pm it will be very difficult for the GPs to re-arrange their clinics to accommodate the request.
All requests will be assessed by a GP, and it will be the decision of the GP whether the home visit will be undertaken. In general, patients must be housebound because of illness or disability to receive a home visit; all other patients will be expected to visit the surgery in person.
A doctor or nurse will call you back to see if your problem can be dealt with over the telephone. Please note that the reception staff are not trained to approve home visit requests, so please do not expect a home visit if you have only spoken to a receptionist
It may also be appropriate to send a either a doctor or nurse to visit you or the doctor may arrange a hospital attendance for you.
Visiting patients at home may not be as effective as being seen at the surgery where essential equipment is to hand, so please try and attend the surgery whenever possible.